Privacy Policy

Last updated: July 9, 2026

911 Gutter Team ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for services, or participate in our SMS messaging program.

Information We Collect

We collect information you voluntarily provide to us, including:

• Name and contact information (phone number, email address, mailing address)
• Property address and details about your home or gutter system
• Information about your project needs and service requests
• Payment and billing information
• Communications you send to us via email, phone, or online forms
• Information you provide when opting into our SMS messaging program

How We Use Your Information

We use the information we collect to:

• Provide and improve our gutter repair and maintenance services
• Process your service requests and schedule appointments
• Send you estimates, invoices, and service confirmations
• Communicate with you about your project status and timeline
• Respond to your inquiries and customer service requests
• Send promotional offers and updates (only with your consent)
• Comply with legal obligations and protect our rights

SMS Messaging Program

911 Gutter Team offers an optional SMS messaging program to keep you informed about your service. By opting in, you consent to receive text messages from us regarding:

• Appointment reminders and scheduling confirmations
• Project updates and service status notifications
• Estimates and pricing information
• Promotional offers and special deals

To opt out: Reply "STOP" to any message to unsubscribe from future communications.

For help: Reply "HELP" to any message for assistance.

Important: Message and data rates may apply. Standard message and data rates from your mobile carrier will be charged. We do not sell your personal information to third parties for marketing purposes.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only when:

• Required by law or legal process
• Necessary to provide our services (such as with our service technicians)
• You have explicitly consented to such sharing
• Required to protect our rights, privacy, safety, or property

Mobile information (phone number and SMS consent) will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. If you request deletion of your information, we will remove it within a reasonable timeframe, unless we are required to retain it by law.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access your personal information
• The right to correct or update inaccurate information
• The right to delete your information
• The right to opt out of marketing communications
• The right to withdraw consent for SMS messaging at any time

To exercise any of these rights, please contact us using the information provided below.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

911 Gutter Team
302 Chesapeake Bay Ln
Austin, TX 78717
Email: newprojects@911gutterteam.com
Phone: +1 210-760-6002